Your Information, Your Rights

Privacy Policy

KP Travel Solutions (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website kptravelsolutions.com and our booking process, how we use it, who we share it with, and the choices available to you.

By using our website, submitting an enquiry form or making a booking with us, you consent to the practices described in this policy.

Information We Collect

We only collect information that is necessary to respond to your enquiry and to arrange the travel services you have requested.

How We Use Your Information

• To respond to your enquiry and provide quotations, itineraries and travel advice.
• To make reservations with airlines, hotels, transport operators and other suppliers on your behalf.
• To process payments, issue invoices, tickets and vouchers, and handle refunds or cancellations.
• To contact you regarding your booking, including changes to schedules, confirmations and travel documents.
• To send you information about our tour packages and offers, where you have asked to receive it.
• To comply with legal, statutory and regulatory obligations applicable to travel agents in India.
• To protect our website against spam, fraudulent enquiries and misuse.

Sharing Your Information

We do not sell, rent or trade your personal information. We share it only where it is necessary to deliver the services you have booked:

• Travel suppliers – airlines, hotels, transport providers, cruise operators, tour managers and destination management companies, who require traveller details to confirm your reservation.
• Visa and immigration authorities – consulates, embassies and government departments, where a visa or entry permit forms part of your booking.
• Payment providers – our bank and payment gateway, in order to collect and reconcile payments.
• Service providers – our website host and email provider, who process data strictly on our instructions.
• Legal authorities – where disclosure is required by law, court order or a lawful request from a government authority.

Where your booking involves international travel, your details will necessarily be transferred to suppliers and authorities in your destination country, which may have data protection standards different from those in India.

Payment Information

• Online payments are processed through a third-party payment gateway. Your card or net-banking credentials are entered on the gateway’s secure platform and are never captured or stored by KP Travel Solutions.
• Bank transfers, cheques and demand drafts are handled directly by our bank. We retain only the transaction reference needed to reconcile your booking.
• We retain invoices and payment records for the period required under applicable tax and accounting laws.

Cookies and Website Analytics

• Our website uses cookies and similar technologies to remember your preferences, keep the site functioning correctly and understand how visitors use our pages.
• We use Google reCAPTCHA on our enquiry forms to distinguish genuine visitors from automated spam. Its use is subject to the Google Privacy Policy and Terms of Service, and it may collect hardware and software information for that purpose.
• You can disable or delete cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

Data Security

• Our website is served over an encrypted HTTPS connection.
• Access to enquiry and booking records is restricted to authorised staff who need it to perform their duties.
• We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access.
• No method of transmission over the internet is completely secure, and while we work to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

• Enquiry details are retained for as long as needed to respond to you and for a reasonable period afterwards, in case you return to book.
• Booking, invoice and payment records are retained for the period required by applicable tax, accounting and statutory obligations.
• Information no longer required for any of the above purposes is securely deleted.

Your Rights and Choices

• You may request a copy of the personal information we hold about you.
• You may ask us to correct information that is inaccurate or incomplete.
• You may ask us to delete your information, subject to records we are legally required to retain.
• You may withdraw consent for promotional communications at any time by contacting us using the details below.
• To exercise any of these rights, please write to us at info@kptravelsolutions.com. We may ask you to verify your identity before acting on the request.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information directly from children. Details of minors travelling with you are provided by the accompanying parent or guardian, who is responsible for the accuracy of that information and consents to its use for the booking.

Links to Other Websites

Our website may contain links to airline, hotel, payment and other third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or their privacy practices. We encourage you to read the privacy policy of every website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The revised policy will be posted on this page with a new “Last updated” date, and will take effect as soon as it is published.

Contact Us

If you have any questions about this Privacy Policy or about how your personal information is handled, please contact us: